Returns & Exchanges
At KOKOISTA, we want you to be completely satisfied with your professional beauty products. If for any reason you are not happy with your purchase, we offer a 30-day window for returns on unopened and unused items.
Initiate Your Request
Contact our support team with your order number and photos of the items you wish to return to receive a Return Authorization number.
Prepare Your Package
Securely pack the unused beauty products in their original packaging, ensuring the Return Authorization number is clearly marked on the outside.
Ship Items Back
Send your package via a trackable shipping service to our distribution center; please note that customers are responsible for return shipping costs.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing